• When Rescott engages with you, the first step is to assess your network and create network usage policies. This standardization process makes your network easy to use for you and easy to manage for us.
  
  
• The engineers at the Rescott Network Operations Center perform preventive maintenance tasks such as deploying anti-virus updates, patches, removal of spyware, "cleaning" of machines, tuning of servers, updating firewall rules and much more to keep your network running optimally.
  
  
• When an end user encounters a problem, he/she calls a toll-free number and an engineer at the IndyLogic Network Operations Center responds. The engineer assists the user via remote access of the machine and resolves the problem directly. In our experience we have been able to resolve close of 93% of all user issues remotely. If the issue cannot be resolved remotely, Rescott dispatches a technician to your site.
  
  
• Data collected by the management services is analyzed and converted into meaningful reports which are available online for you to see. Rescott reviews the reports with you to identify risks and to make improvements to your network.

If you have a small to medium sized network, you are no doubt familiar with out of control IT costs coupled with systems that just keep getting slower and more unstable. Sometimes it seems like your hourly support contractor lives there. That's OK, he's happy as a clam! You're not happy with his bills, though. And it doesn't seem like Joe, who is your company "resident computer guy", can keep up either. At Rescott, we use a different approach. Our team of experts can effectively deliver high quality proactive network services for your infrastructure. We provide flexible plans to choose from based on your requirements and budget all for a predictable monthly fee.

Broadly speaking, we manage everything related to your desktops, networks and servers. Rescott provides specialized SQL database monitoring, e-mail protection and management, network management, server maintenance, desktop support, performance monitoring, patching, anti-virus updates, software deployments and much more. Our teams of certified engineers and technicians deliver high levels of IT support from our Network Operations Center on 24x7x365. Through proactive monitoring and preventive maintenance, we make your systems work optimally setting you free from all the worries of cost and downtime and allowing you to focus on your core business. Click here to visit our Managed Services Site.